IT Support for All Ages
At GentleTech, we offer personalised IT support for mobile phones, computers, tablets, TVs and Bluetooth devices and online accounts. Our services include device setup, troubleshooting, app installation, and securing online accounts. We provide compassionate, patient assistance to make technology easy and accessible for everyone, no matter your age or experience.
IT Support: for All Ages and Abilities
Trusted Help with Your Digital Devices and Online Accounts
As technology becomes deeply integrated into our lives, we recognise that it can be intimidating to use new technology and learn new things when you are not well-versed in them. Whether you are new to technology or you just need a little additional help with your current devices, our IT services are the perfect solution for you. ensuring that you stay connected and secure in an increasingly digital world.
Technology Made Simple, Support Made Personal
We provide IT support for mobile phones (Apple and Android), computers or laptops (Windows-based), and smart handheld devices such as iPads and tablets. Our goal is to ensure that everyone, regardless of their age or technological experience, can confidently use their devices to their fullest potential.
Mobile Phones: Apple & Android
Mobile phones do not operate only for making calls, they serve as a communication channel, an entertainment hub, an online store and much more.
Whether you own an Apple iPhone or an Android phone, we can help guide you through the setup and installation of apps as well as tailor them to suit your needs.
We keep you in touch with family and friends, keep your phone running and when issues do arise, help you troubleshoot them.
- Setup and Configuration:
We can set up your mobile device, install necessary apps, and assist you in customising it according to your preferences. - App Help:
If you need assistance deciding which apps to download or how to use them, we’re here to walk you through it all. - Security & Privacy:
Setting up strong passwords, requiring two-factor authentication, and adjusting privacy settings to secure your mobile phone and personal data.
- Setup and Configuration:
Computers and Laptops: Windows-based
Your computer or laptop is a crucial part of your work, socialising and finances for many people. Whether you make use of a Windows pc for task or leisure, we offer comprehensive support to keep it running smoothly.
- Troubleshooting & Repairs:
Is your Laptop/Computer getting sluggish? We’ll troubleshoot the problem and restore your device to optimal working order. - Software Installation & updates:
We help you install software, keep your updates up to date and manage your files, so that everything is organised and easy to access. - Data Backup & Recovery:
Backup your data and avoid losing important files like documents, photos and other files from accidental loss.
- Troubleshooting & Repairs:
Smart Handheld Devices: iPads & Tablets
And that’s where tablets and iPads come in handy, a portable and versatile way to get things done on the go. If you’re a newcomer to these types of devices or simply need a little assistance to get going, we’re here for you.
- Personalisation & Settings:
We assist you in initialising your tablet, modifying settings for convenience and installing apps that can simplify everyday tasks. - Technical Support:
If you cannot access your device or troubleshoot a problem, we can provide support on software, hardware, or syncing with other devices.
- Personalisation & Settings:
TVs & Bluetooth Devices: Expert Setup and Support
GentleTech can assist with setting up and managing your smart TVs and Bluetooth devices. From installation and configuration to troubleshooting connectivity issues, we provide extensive help to ensure your devices are secure.
Our team of professionals who can set up your TVs and Bluetooth along with other devices for better performance.
- TV Setup & Configuration:
We link your TV with streaming services and sound systems. - Bluetooth Pair & Connect:
Bluetooth devices to pair devices with your TV or smartphone to connect through stable connections. - Privacy & Security:
Configure your devices for security and safeguarding privacy. - Troubleshooting:
Quickly and efficiently troubleshoot Wi-Fi or connectivity issues.
- TV Setup & Configuration:
Safe Internet Browsing: Online Accounts, Utility Services & Passwords
Making sure you manage credit accounts in your life can seem like a complex job in today’s world. From email, to social media, to online shopping or utility services, we, safely and securely, make sure you can manage your accounts.
- Password Management:
We can assist you in creating and managing secure passwords, ensuring that your information cannot be accessed by unauthorised users. - Online Shopping Safety:
We provide detailed instructions for safe online shopping, keeping your personal data secure so you can take advantage of e-commerce. - Managing Utility Services & Subscriptions:
Whether you’re managing your internet or phone service, or other online subscriptions, we provide advice on how to prevent your accounts from becoming a point of vulnerability.
- Password Management:
Tailored Learning: Learning that adapts to you
At GentleTech, we pride ourselves on offering more than just IT assistance. We seek to challenge, engage in, and develop a safe and compassionate space for people of all ages to explore, use and enjoy technology. Here’s why you can trust us:
- Patience and Understanding:
We take the time to explain things clearly and answer any questions you may have. This approach is customised to you, whether you’re a beginner or more experienced. - Tailored Support for All Ages:
From helping a parent learn how to use their phone all the way to aiding a child with online safety, we support everyone, so you can feel confident you are not leaving anyone behind with their devices at home. - Security and Privacy:
We value your privacy. We also offer advice about protecting your personal data and avoiding common digital security risks.
- Patience and Understanding:
Get Started Today
Don’t let technology be a hindrance. Let GentleTech guide you and help you understand your digital devices and online accounts. Be it at home or outdoors, we offer to make sure that technology is right for you as well as enhance, and make sure that it is not only secure but also very easy to use.
Contact us today for a free consultation if you need assistance with any of your devices or online accounts. We are here to be your IT solutions, with a caring and patient approach every step of the way.
GentleTech has been an amazing help, for years, when no one else could be. Whether it’s helping me organise my family’s digital records and secure my devices or troubleshoot slow equipment, they’ve always offered far more than I expected. They take the most complex tech and make it feel simple and attainable.”
I had one of my best experiences when I accidentally installed Office 365 on my laptop. I certainly hadn’t intended to change my previous setup, but GentleTech made a learning opportunity out of the story. They walked me through the new tools and features, from understanding the revamped Word interface to learning up how to store files in OneDrive’s cloud storage. By the end, I was not only confident but also excited about trying the new format.
Another notable time was when I decided to use WhatsApp on my laptop. GentleTech helped establish WhatsApp Desktop, pair it with my phone, upload my contact list and taught me how to send files, images and messages right from my computer. Guiding us step by step, their whole process was simple and secure!
I previously felt I should already know how to do these things, but GentleTech’s patience and expertise made a difference. They’ve not only helped me catch up with tech, but also to feel like I’m moving ahead. What had once seemed daunting is now manageable and even fun. I’m set up for the future, and I can’t thank GentleTech enough for that.”
I had one of my best experiences when I accidentally installed Office 365 on my laptop. I certainly hadn’t intended to change my previous setup, but GentleTech made a learning opportunity out of the story. They walked me through the new tools and features, from understanding the revamped Word interface to learning up how to store files in OneDrive’s cloud storage. By the end, I was not only confident but also excited about trying the new format.
Another notable time was when I decided to use WhatsApp on my laptop. GentleTech helped establish WhatsApp Desktop, pair it with my phone, upload my contact list and taught me how to send files, images and messages right from my computer. Guiding us step by step, their whole process was simple and secure!
I previously felt I should already know how to do these things, but GentleTech’s patience and expertise made a difference. They’ve not only helped me catch up with tech, but also to feel like I’m moving ahead. What had once seemed daunting is now manageable and even fun. I’m set up for the future, and I can’t thank GentleTech enough for that.”
Paul Wilkinson, Doncaster
Aged 67
GentleTech also offers caring IT Support for All Ages with gentle end-of-life IT planning and bereavement IT support for individuals and families. Providing password recovery support, assisting with access to accounts, and promoting safe internet use, allowing for responsible management of digital assets.
GentleTech also personalised learning and supported mobile devices, computers, and smart technologies, working to make the digital world easier to navigate.
GentleTech is dedicated to solving technological challenges whilst being empathetic, user-focused, and privacy-focused, providing clients with the tools needed to confidently navigate technology through difficult times. We simplify technology, when it matters most, through personal guidance, training, and practical solutions.
