Client Reviews
GentleTech is dedicated to making a genuine, positive impact on individuals’ lives through personalised IT support and tailored learning experiences. By focusing on user-friendly technology solutions, we stand out from other tech companies, ensuring that every client feels confident and empowered in the digital world.
GentleTech’s unwavering commitment to excellence, empathy, and customer satisfaction shines through the impactful client reviews shared by those we’ve helped. Whether it’s dealing with bereavement, safe internet browsing, mastering Apple and Android phones, or setting up smart TV's in homes, GentleTech ensures technology works for everyone, making it the trusted choice for IT solutions.
GentleTech’s unwavering commitment to excellence, empathy, and customer satisfaction shines through the impactful client reviews shared by those we’ve helped. Whether it’s dealing with bereavement, safe internet browsing, mastering Apple and Android phones, or setting up smart TV's in homes, GentleTech ensures technology works for everyone, making it the trusted choice for IT solutions.
Client Success Stories: GentleTech in Action
Empowering Individuals with Bespoke IT Solutions
GentleTech transforms the way individuals experience technology, offering tailored solutions that make digital tasks simple and approachable. From safe internet browsing to mastering devices and setting up desktops or laptops, GentleTech provides compassionate support with a focus on bereavement care. By building meaningful client relationships, we deliver results that prioritise satisfaction over standard services, proving that technology can be both accessible and empowering.
From Tech Challenges to Seamless Solutions
Principal Solicitor
CSB Solicitors
“CSB Solicitors sought GentleTech’s expertise to resolve a critical issue with their Leap Legal software after their provider failed to assist. GentleTech quickly assessed the problem, implemented a detailed plan, and resolved the issue within hours, minimising disruption to the firm’s operations.
GentleTech’s dedication extended beyond troubleshooting. They delivered a complete package, including website development, branded templates, and tailored social media content. By addressing both immediate and long-term business needs, GentleTech showcased their unmatched expertise and commitment to client success.”
Listening and Understanding Individual Needs
GentleTech listens carefully to each client’s goals, offering services tailored to their unique requirements. Whether it’s secure internet browsing, mastering mobile devices, or setting up desktops, our solutions are always aligned with what matters most to the client.
Practical Solutions with Meaningful Impact
Every service, from tailored learning to smart home setup, is designed to deliver clear, tangible benefits. GentleTech’s focus is on simplifying technology and enhancing daily life through practical, user-friendly solutions.
Dedicated Support for Lasting Confidence
GentleTech goes beyond one-off fixes by providing ongoing, empathetic support. Our patient guidance ensures clients feel confident and empowered at every stage of their technology journey.
Expertise That Builds Trust
Steve Andrews
Senior IT Architect
“I have known the founder of GentleTech personally for many years and was delighted to learn of his decision to provide specialist services for those who struggle with today’s ‘high tech’ world. I have worked in the information technology and telecommunications fields for over 50 years and know first hand how difficult it is to keep pace with advances in these areas, so the services offered by GentleTech will certainly be of benefit to anyone requiring a trustworthy and well informed source of support.”
Trusted IT Support Built on Compassion and Results
GentleTech has earned a reputation for delivering reliable and impactful IT solutions that make a real difference. From simplifying desktop setups to creating smart home environments, every service is tailored to client needs, especially during challenging times like bereavement.
Simplifying Technology for Everyday Use
By creating a relaxed, user-friendly environment, GentleTech ensures even the most complex technology feels manageable. Whether mastering mobile devices, browsing safely online, or embracing smart handheld tools, our personalised guidance empowers clients to feel confident in using tech effectively.
Building a Legacy of Positive Client Experiences
Each successful client story strengthens GentleTech’s foundation of trust. Our commitment to practical, stress-free technology solutions ensures daily tasks are simplified, accessibility is enhanced, and technology becomes an enjoyable part of life.
98% Satisfaction and 93% Returning Clients
With an impressive 98% client satisfaction rate and over 93% of clients seeking additional services, GentleTech continues to be a trusted partner for tailored IT support.
Building Confidence Through Tailored Solutions
GentleTech is more than just a service provider, we’re a trusted partner for individuals and families navigating the digital world. From assisting seniors with desktop and laptop setup to teaching safe internet practices or mastering mobile devices, our personalised approach ensures every client’s unique needs are met.
Simplifying Technology with Transparency
Clients appreciate our open communication, free of technical jargon. We make complex technology approachable, offering clear guidance that builds confidence and trust. Whether it’s a smart home setup or daily tech support, GentleTech ensures a stress-free experience every time.
Delivering Lasting Results with a Client-First Approach
GentleTech consistently exceeds expectations with solutions that prioritise real-world impact. Our glowing reviews and high referral rates reflect our unwavering dedication to empowering clients through effective, user-friendly IT services.
Personalised Support for Stress-Free Solutions
June Brown
Aged 88
“At 88, without internet or a smartphone, I didn’t know where to start when my old TV stopped working. GentleTech came to the rescue and made the whole process easy. They patiently walked me through my options, provided a simple list to choose from, and even handled the online ordering, delivery, installation, and setup. They took all the stress off my shoulders, and I’m truly grateful for their help.
Since then, my family has called on GentleTech many times for their support. They have a gentle, guiding approach, never pushing any particular brand or service, and they make sure everyone feels comfortable and informed. Having my daughter with me, we both felt completely at ease with them. GentleTech has been a blessing, and I couldn’t recommend them more highly.”
Listening First, Solving with Care
GentleTech starts every interaction by understanding your unique needs, whether it’s setting up a laptop, navigating a smartphone, or learning safe online practices. By focusing on your goals, we deliver solutions tailored to you, not just your devices.
Prioritising Quality and Seamless Results
From customised learning plans to smart home installations, GentleTech ensures every detail is handled with precision. Our focus on excellence guarantees solutions that enhance daily life and simplify technology.
Building Relationships for Long-Term Success
GentleTech values collaboration over one-off services. By fostering lasting partnerships, we provide ongoing support that empowers clients to use technology confidently and effectively, making us a trusted name in personalised IT assistance.
Trusted Technology Support with a Personal Touch
GentleTech has earned its reputation as a trusted partner by delivering tailored IT solutions that truly meet client needs. From simplifying desktops to empowering users with personalised learning, our client-first approach ensures every interaction is thoughtful and effective.
Tailored Solutions Rooted in Empathy
We begin by listening. Every service, from safe internet browsing to smart home setup, is crafted to align with your unique goals. This personalised, empathetic approach ensures a stress-free experience that clients consistently value.
Clear Communication, Seamless Support
Transparency is at the heart of GentleTech. We offer jargon-free guidance, making even the most complex technology approachable. Whether mastering mobile devices or exploring new tech, we provide clear, supportive advice every step of the way.
Turning Technology Into a Tool for Life
GentleTech excels at transforming intimidating tech into simple, user-friendly tools that enhance everyday life. Our commitment to quality and real-world results has built a strong reputation for compassionate IT solutions that truly make an impact.
Bereavement IT Support: Guiding You Through Digital Challenges
Managing a loved one’s digital presence after their passing can feel overwhelming. GentleTech provides caring, reliable Bereavement IT Support to help clients handle these tasks with sensitivity and expertise. From recovering accounts to safeguarding digital memories, our services aim to ease the burden so you can focus on healing.
Christine, one of our clients, needed help managing her late husband’s digital accounts. GentleTech provided step-by-step guidance, recovering passwords, closing unused accounts, and preserving cherished memories. Our compassionate approach ensured she felt supported throughout the process.
Our services simplify tasks such as managing subscriptions, protecting privacy, and preserving digital legacies. At GentleTech, it’s about more than technology—it’s about honouring a loved one’s memory with care and respect.
Empathy and Expertise That Make a Difference
GentleTech’s personalised solutions prove that technology can be a source of comfort, even during life’s hardest moments. With thoughtful guidance and a focus on easing emotional burdens, we empower clients to manage their loved one’s digital legacy with confidence.
Thoughtful Guidance Through Difficult Times
Christine Hewson
Aged 73
“When I lost my husband, I struggled to manage his digital accounts. A friend recommended GentleTech, and I’m so grateful they did. Their team was patient, kind, and understanding, guiding me through each step with care.
The process took about two to three weeks, and GentleTech made sure I never felt rushed or overwhelmed. They helped recover passwords, close accounts, and secure treasured digital memories. Thanks to their support, a heavy burden was lifted, and I felt an immense sense of relief.
I wholeheartedly recommend GentleTech to anyone in a similar situation. Their compassion and expertise were invaluable.”
Personalised Training: Simplifying Technology for Everyday Use
At GentleTech, we believe technology should empower rather than overwhelm. Our Tailored Learning services help clients feel confident using their devices. From mastering smartphones and desktops to streaming on smart TVs, we provide step-by-step guidance tailored to individual needs and goals.
Take Bob, a retiree who wanted to use his phone, laptop, and TV more effectively. GentleTech customised training sessions to teach him video calling, emailing, and streaming his favourite cricket matches. Every session was practical, patient, and focused on building Bob’s confidence.
Building Confidence Through Compassionate Training
GentleTech’s approach isn’t just about teaching skills—it’s about creating a supportive environment where clients feel comfortable exploring new possibilities. For Bob, this meant clear, respectful lessons that made technology both approachable and enjoyable.
Empowering Clients to Embrace Technology
Thanks to GentleTech, Bob now connects with family through video calls, manages his files with ease, and enjoys streaming with newfound independence. Whether you’re starting fresh or refining your skills, our personalised training helps you make the most of your digital tools.
Technology Made Accessible and Enjoyable
Thanks to GentleTech, Bob now connects with family through video calls, manages his files with ease, and enjoys streaming with newfound independence. Whether you’re starting fresh or refining your skills, our personalised training helps you make the most of your digital tools.
Bob Page
Aged 67
“GentleTech has transformed my experience with technology. Their patient, personalised approach turned overwhelming tasks into manageable ones. From setting up my phone and laptop to streaming on my TV, they guided me at my pace, ensuring I felt in control and confident.
I’ve learned not just how to use my devices but how to understand them. GentleTech helped me overcome my hesitation and embrace the benefits of technology in my daily life. I’m deeply grateful for the independence and enjoyment they’ve brought into my world.”
Navigating the Internet with Confidence and Security
In an age of growing cyber threats, safe internet browsing is more important than ever. GentleTech helps clients protect their digital lives with expert guidance and tailored solutions.
When Dennis fell victim to a phishing scam compromising his MS Office account and website, GentleTech acted swiftly. We restored his accounts, protected sensitive data, and implemented robust security measures such as multi-factor authentication, phishing detection tools, and advanced firewalls. These actions addressed immediate risks and ensured future protection.
Empowering Clients Through Cybersecurity Training
To rebuild Dennis’s confidence, GentleTech provided personalised training on recognising scams and practising safe online habits. We broke down cybersecurity concepts into simple, actionable steps, teaching Dennis how to identify phishing emails, verify website security, and use safe payment methods. This knowledge turned a stressful situation into a learning opportunity.
Comprehensive Protection for Personal and Business Needs
Impressed by our expertise, Dennis expanded his services with GentleTech, securing his personal and business devices. His story highlights our commitment to not just protecting clients from online threats but also empowering them to browse confidently and safely.
Technology Support That Builds Trust
Dennis Watson
Aged 66
“GentleTech has been my go-to for all things tech, from fixing my ageing desktops to building a professional website for my business. Their expertise, care, and precision make every project feel effortless.
When I faced a phishing scam, GentleTech acted quickly to restore security and provide tools to protect me going forward. Their training helped me regain confidence, turning a challenging situation into a manageable one.
Thanks to their support, I can focus on my work, knowing my technology is in capable hands. GentleTech truly makes navigating the digital world a stress-free experience.”
Smartphone Support: Unlocking Features with Ease
Modern smartphones offer incredible possibilities, but transitioning to a new device or fully utilising its features can be overwhelming. GentleTech simplifies this process, ensuring clients can enjoy their devices without frustration.
When Antra, a grandmother to three, needed help transferring data to her new smartphone, GentleTech stepped in to make the process smooth and stress-free. We securely transferred her contacts, photos, and key apps, and introduced her to features like video calling, calendar organisation, and voice commands—tailored to her needs.
Personalised Guidance for Confident Use
GentleTech combines technical expertise with patient support, turning complex features into user-friendly tools. By providing step-by-step instructions, we help clients like Antra feel confident and empowered with their technology.
Seamless Transitions, Enhanced Experiences
Whether upgrading to a new phone or exploring new features, GentleTech ensures the process is straightforward and enjoyable. We help clients unlock their device’s full potential, making smartphones a source of convenience and connection.
Preserving Memories, Simplifying Upgrades
Antra Kalnina
Aged 58
“Upgrading from my 9-year-old iPhone to the latest model felt daunting. With over 16,000 treasured photos, the thought of losing any memories was overwhelming. GentleTech guided me step by step, ensuring every photo and piece of data was safely transferred.
Their clear instructions and patient support made the transition seamless. I was able to embrace my new phone with excitement, knowing all my memories were preserved. GentleTech turned a potentially stressful upgrade into an enjoyable experience, giving me confidence in my technology.”
Streamlined Solutions for Better Performance
A sluggish computer can be a major disruption, especially after unexpected system updates. When Paul experienced significant slowdowns on his laptop following a Windows update, GentleTech stepped in to diagnose and resolve the issue with precision and care.
Our team optimised Paul’s laptop by addressing update compatibility issues, removing unnecessary software, and fine-tuning system settings. After freeing up storage space, updating essential drivers, and conducting a full system clean-up, we ensured Paul’s laptop operated smoothly.
Empowering Clients with Proactive Maintenance Tips
To prevent future slowdowns, we provided Paul with simple strategies for proper device maintenance. This guidance ensured his laptop remained efficient, allowing him to transition seamlessly between work and leisure.
Reliable IT Support for Every Challenge
From troubleshooting complex problems to offering proactive system care, GentleTech provides hassle-free solutions tailored to each client’s needs. Whether for work or play, desktops and laptops become reliable tools under our expert guidance.
Overcoming Challenges with Confidence
Paul Wilkinson
Aged 67
“GentleTech has been a constant source of support, making technology accessible and stress-free. One standout moment was when I accidentally installed Office 365 on my laptop. They turned the situation into a learning experience, guiding me step by step to navigate the new system.
From understanding Word’s updated layout to mastering cloud storage in OneDrive, their clear instructions left me confident and even excited about the upgrade. GentleTech also set up WhatsApp Desktop for me, teaching me how to sync my phone and use it effectively on my laptop.
Thanks to their patient and thorough guidance, I’ve not only kept up with technology but feel ahead of the curve. What once felt daunting has become manageable and enjoyable, and for that, I’m truly grateful.”
Reliable Connectivity for an Enhanced Digital Experience
From troubleshooting complex problems to offering proactive system care, GentleTech provides hassle-free solutions tailored to each client’s needs. Whether for work or play, desktops and laptops become reliable tools under our expert guidance.
Smart devices like mobile phones, laptops, and smart TVs are meant to simplify life, but technical issues can cause frustration. When Terry faced a Wi-Fi connectivity problem caused by new antivirus software, GentleTech provided the expert help he needed to restore functionality and improve his tech experience.
Our team resolved the conflict between the antivirus and Wi-Fi settings, reconfiguring his system for seamless connectivity while ensuring strong security. We also optimised Terry’s devices to work harmoniously within his home network, enabling uninterrupted streaming and communication.
Personalised Guidance for Confidence and Control
GentleTech went beyond fixing the issue by empowering Terry with simple, actionable tips to maintain connectivity and optimise his devices. With our support, he now enjoys smooth access to his favourite apps, streaming platforms, and communication tools.
Making Technology Accessible and Enjoyable
GentleTech’s commitment to simplifying technology ensures smart devices become reliable companions. From troubleshooting to empowering clients through learning, we deliver solutions that make everyday tasks easier and more enjoyable.
Trustworthy Support and Expert Care
Terry Hillery
Aged 84
“Initially hesitant to seek help for my personal IT issues, I was amazed by GentleTech’s exceptional service. They listened patiently to my concerns about my phone, laptop, and broadband, providing thoughtful solutions tailored to my needs.
Their professionalism stood out—they confirmed appointments, arrived punctually, and verified their identity, making me feel secure. During the visit, they explained every step clearly, resolved my issues efficiently, and even completed extra tasks at no additional charge.
Thanks to GentleTech, my devices now run smoothly, and I feel confident reaching out for tech support. I’ve since recommended them to friends, all of whom shared similarly glowing feedback. GentleTech sets a gold standard in IT support, and I’m deeply grateful for their care and expertise.”
Simplifying Smart Living with Tailored Solutions
Smart homes offer convenience and efficiency, but setting them up can be overwhelming. When Larysa wanted a fully connected home to streamline her routines, GentleTech provided expert guidance and customised solutions tailored to her needs.
We handled everything from selecting compatible devices to integrating voice-controlled assistants for managing lights and appliances. The result was an energy-efficient, user-friendly home designed to simplify Larysa’s daily life.
Personalised Training for Confident Use
To ensure Larysa fully embraced her smart home, GentleTech provided step-by-step guidance on operating and customising her devices. From scheduling lighting routines to managing temperatures with voice commands, we made smart technology approachable and stress-free.
Turning Technology into a Lifestyle Upgrade
GentleTech transforms complex smart systems into user-friendly solutions that enhance convenience, security, and energy efficiency. We empower clients like Larysa to experience the full potential of their connected homes with confidence and ease.
Expertise and Compassion That Make a Difference
Larysa Dovgenko
Aged 65
“GentleTech’s support has been invaluable. They helped me find an affordable Apple phone, handled the entire purchase and setup process, and ensured everything worked seamlessly. Their guidance on updates and backups gave me peace of mind.
Since then, I’ve relied on GentleTech for all my tech needs, from troubleshooting laptops to optimising my smart TV. What stands out most is their compassion—they’ve even extended support to my Ukrainian friends and family, helping them navigate new technology as they adjust to unfamiliar surroundings.
GentleTech has been a lifeline, providing not only solutions but also kindness and understanding. I’m incredibly grateful for their dedicated support.”
Transparent Pricing and Tailored Solutions: Asta’s Story
Finding affordable and reliable tech support can be challenging, but GentleTech delivers exceptional value with fair pricing and expert service. Asta, initially sceptical of high fees and impersonal service, was reassured during her free consultation, where she received clear, practical advice tailored to her needs.
GentleTech’s efficient problem-solving saved Asta time and money. From fixing her laptop to setting up mobile devices and teaching safe browsing, our client-focused solutions provided lasting value at a competitive cost.
Inclusive Support for Every Client
Asta recommended GentleTech to friends who faced language barriers. Our team handled their concerns with patience and care, ensuring they felt supported and understood. This inclusive approach highlights our commitment to accessible, high-quality service.
Value-Driven Services You Can Trust
GentleTech combines technical expertise, fair pricing, and exceptional customer care to deliver value-driven solutions. From troubleshooting to tailored learning, we empower clients like Asta to navigate technology confidently and affordably.
Expertise and Affordability That Exceed Expectations
Asta Remeskeviciute
Aged 39
“I’ve turned to GentleTech for help with my laptop and phone on several occasions. Initially hesitant, I was surprised by their free, practical advice during the consultation. Their fees are always fair and competitive, offering great value for the quality of service.
GentleTech’s exceptional customer care sets them apart. When I referred friends with limited English, they handled everything with patience and understanding, ensuring no confusion.
Their expertise, affordability, and dedication have exceeded my expectations. GentleTech is a rare find, offering trustworthy, effective tech support with genuine care for their clients. I confidently recommend them to anyone in need of reliable IT assistance.”
Building Strong Client Relationships Through Transparency
At GentleTech, trust and transparency are at the core of our services. From personalised learning and safe internet browsing to desktop and handheld device support, we focus on clear communication and ethical practices. Our client-first approach has earned us glowing reviews and a reputation for reliability.
Maureen, one of our valued clients, appreciated our open communication and step-by-step guidance. From her initial consultation to the resolution of her project, every detail was explained clearly, with no hidden costs or surprises. GentleTech’s dedication to honesty reassured her throughout the process.
Empowering Clients with Accessible IT Support
GentleTech simplifies complex technical concepts, ensuring clients fully understand solutions and outcomes. Our upfront pricing and clear timelines foster confidence and build strong, honest relationships.
Ethical Service That Stands Out
From troubleshooting to smart home solutions, GentleTech’s client-first approach ensures technology is empowering and stress-free. It’s no surprise that trust is a cornerstone of the GentleTech experience, as echoed by clients like Maureen.
Going Above and Beyond for Families
Maureen Lennon
Aged 68
“When my 88-year-old mum began working with GentleTech, I wanted to ensure she was in good hands. From the start, their care and professionalism impressed me. They took the time to listen, understood her needs, and provided warm, reassuring communication throughout.
GentleTech’s transparency stood out. They explained all options clearly, helping us make informed decisions without feeling rushed. Their honesty and dedication exceeded all my expectations.
I’m incredibly grateful for GentleTech’s outstanding support and would recommend them without hesitation. They have set a standard of excellence that is rare and deeply appreciated.”
Tailored Solutions That Empower and Inspire
GentleTech combines technical expertise with a deep understanding of individual needs, delivering personalised solutions that make a real difference. From simplifying technology to empowering clients in the digital world, our services are approachable, effective, and impactful.
Whether it’s safe internet browsing for families, optimising Apple or Android devices, or improving MS Windows performance, GentleTech ensures every solution is tailored to the client’s unique requirements. This approach turns technology into a helpful tool, not a source of frustration.
Accessibility, Reliability, and Excellence
Our reputation is built on making technology accessible and empowering clients to thrive in today’s digital world. Through clear communication and hands-on guidance, we create learning experiences that align with each client’s goals.
Simplifying and Enhancing Digital Lives
From boosting connectivity and security to troubleshooting and training, GentleTech delivers personalised IT solutions that simplify and improve daily life. Our dedication to innovation and client satisfaction keeps people returning to GentleTech as their trusted technology partner.
