Client Reviews
We provide personalised IT support and learning, making technology easy and accessible for everyone. With high standards and a compassionate approach, our satisfied clients speak for us. From end-of-life, bereavement IT to safe browsing, mobile support, and TV setup, we’re here to help, wherever you are.
Client Success Stories: GentleTech in Action
Empowering Individuals with Bespoke IT Solutions
GentleTech changes the way people get tech. You can use custom tactics to demystify digital jobs and make them easy. GentleTech provides calm help when it comes to everything from safe Internet surfing to mastering devices and setting up desktops or laptops.
GentleTech offers grief IT care support in particular. By building in-depth customer relationships, we deliver results that go beyond what any conventional service can provide, proving that technology might be fresh and full of hope.
From Tech Challenges to Seamless Solutions
Principal Solicitor
CSB Solicitors
“CSB Solicitors needed help from GentleTech in order to overcome a major difficulty with their Leap Legal software which had arisen after their provider offered no help. Having pinpointed the source of this big headache, GentleTech implemented a set of detailed measures. Within hours it was over and done with; operations at the firm continued undeterred.
GentleTech did more than simply identify and correct problems. They have provided an all-encompassing service that comes complete with website construction, dedicated templates in its corporate style, and custom-made posts for social media. Looking at our clients’ future as well as what they need right now, GentleTech’s unwavering support and splendid performance are self-evident from these current records.”
Expertise That Builds Trust
Steve Andrews
Senior IT Architect
“I have known the founder of GentleTech personally for many years and was delighted to learn of his decision to provide specialist services for those who struggle with today’s ‘high tech’ world. I have worked in the information technology and telecommunications fields for over 50 years and know first-hand how difficult it is to keep pace with advances in these areas, so the services offered by GentleTech will certainly be of benefit to anyone requiring a trustworthy and well informed source of support.”
Personalised Support for Stress-Free Solutions
June Brown
Aged 88
“At eighty-eight, without internet or a smartphone, my old television broke down and in little clue what to do next. GentleTech proved to be the answer in every way. They calmly explained to me all my different options and gave a very small list of which ones were simple to handle. Then they even undertook all the online ordering, delivery, installation and setting up for me. They took the entire pressure off my shoulders and I can’t say enough how grateful I am for their help.
Since then, the family has called upon GentleTech many times when they need assistance. They take a gentle, guiding approach, never pushing any one brand or service, and ensure everyone feels comfortable and informed. With my daughter present, we both found them completely relaxed. They are a real help, and I heartily recommend them.”
Thoughtful Guidance Through Difficult Times
Christine Hewson
Aged 73
I needed to deal with my late husband’s online accounts because of the digital age. GentleTech was recommended by a friend so luckily, and for this I’m especially thankful. Their team was patient, compassionate and always leading me along with love in their hearts.”
This process lasted only two or three weeks, and GentleTech never left me feeling rushed. They helped to regain passwords, close down accounts and store those precious digital memories somewhere safe. Thanks to them a heavy load was lightened from my spirit, and there came an epic sense of relief.
GentleTech receives my warmest endorsement. If you find yourself in such a predicament, they really are the experts to call.”
Technology Made Accessible and Enjoyable
Bob Page
Aged 67
“Since I discovered GentleTech, my relationship with technology has changed. With their calm, personalised approach hurdles turned out to be a breeze. From setting up my phone and computer to streaming on TV apps, at every step of the way they made sure I was comfortable, confident and that I kept control over my equipment.
It was not a question of learning how to use my electronics, but indeed paintings on the wall. GentleTech allowed me to throw off timidity and take up beneficial technology in another way entirely. I extend thanks from the bottom of my heart for giving me such enjoyment as well independence.”
Technology Support That Builds Trust
Dennis Watson
Aged 66
“GentleTech has been my go-to for all things tech, from fixing my ageing desktops to building a professional website for my business. Their expertise, care, and precision make every project feel effortless.
When I faced a phishing scam, GentleTech acted quickly to restore security and provide tools to protect me going forward. Their training helped me regain confidence, turning a challenging situation into a manageable one.
Thanks to their support, I can focus on my work, knowing my technology is in capable hands. GentleTech truly makes navigating the digital world a stress-free experience.”
Preserving Memories, Simplifying Upgrades
Antra Kalnina
Aged 58
Upgrading to the latest version of my iPhone, after nine years, seemed too much for me. Having over 16,000 treasured photos on my mobile phone made it unthinkable that I might lose any of them.
Complicated though it was, GentleTech took the process step by step, not a single photo or iota of data left behind. Their clear guidance and warm concern made it much easier.
Thus, with new joy I readily put aside the old model and picked up using a new phone to carry all my memories with it somewhat anew. GentleTech turned what could have been an anxious change into another enjoyable experience, and I know now that my technology will work.
Overcoming Challenges with Confidence
Paul Wilkinson
Aged 67
I have come to rely on GentleTech for calm reassurance and advice on how best to use technology. One memorable example is when I unwittingly installed Office 365 on my laptop. By converting this into a learning opportunity, they showed me every step of the way how to negotiate the new system.
Whether I was understanding the appearance of Word under its updated layout, or merging cloud storage in OneDrive, their narrations made me really quite confident and even enthusiastic about the new machine I had received. GentleTech also installed WhatsApp Desktop for me and told me how to synchronize my phone with it so I could use the software effectively on my laptop.
With the help of their patience and meticulous explanation, not only am I on top of the technology wave, it feels like I am out in front. What had earlier seemed insurmountable now seems manageable, enjoyable and for that I am deeply grateful indeed.’
Trustworthy Support and Expert Care
Terry Hillery
Aged 84
“When my personal computer ruin surfaced, I had no one to turn to. Yet with GentleTech, using their most professional service, he was quick to take up my difficulties as if they were cast iron complaints about phone, laptop and internet use, helping mediate remedies while not weighing my life down at all.
These IT experts were professional, punctual and at every single doorstep I felt a little bit safer, not until they had displayed their identities. Throughout my visit, they went into every detail, solved all my problems as rapidly as possible and without any hidden cost.
Today, with GentleTech’s help, my equipment has been running more smoothly than ever before.”
Expertise and Compassion That Make a Difference
Larysa Dovgenko
Aged 65
“GentleTech’s help has been really helpful. They assisted me with finding an affordable phone, actually brought it and set everything up and made it all work seamlessly. They have guided me on how to back-up files and where to download updates to the point where I feel confident that everything must be fine.
Ever since then, I’ve turned to GentleTech for anything that’s related to technology, from fixing the laptop to getting my smart TV running perfectly. What really impresses me is how sympathetic and compassionate they are. They’ll even offer support to my Ukrainian friends and family members, exploring new technology with them as they adapt to an unfamiliar suite of skills.
GentleTech has been a real life-saver, providing not only answers, but also warmth and comprehension. I’m thankful across the board for this completely dedicated service.”
Expertise and Affordability That Exceed Expectations
Asta Remeskeviciute
Aged 39
“I’ve turned to GentleTech many times for help with my computer or mobile phone. One of my initial concerns was whether their consultations were free, but I was pleasantly surprised by how practical and timely their advice was. Their pricing is competitive and very reasonable for the service provided.
What really sets GentleTech apart, though, is their exceptional customer service. I was particularly impressed by their friendliness and patience when assisting my friends whose first language wasn’t English, this level of care really put me at ease.
Their affordable prices and dedication to going above and beyond for customers were beyond my expectations. It’s because of the peace of mind they offer that I highly recommend their services to anyone in need!”
Going Above and Beyond for Families
Maureen Lennon
Aged 69
“I wanted to know who they were when I found my 88-year-old mum speaking to GentleTech. As someone who loves their mum deeply, I wanted to make sure she was in the best of hands.
Even from the onset, I was very much impressed by the entire dealings with GentleTech. They were incredibly caring towards my mum and me. They spoke with compassion, professionalism, and respect that are all too rare in our fast-moving world today.
Rather than rushing us or making us feel overwhelmed, they listened to our concerns and understood what my mum needed. They were warm and reassuring and quickly put to rest any doubts or concerns we may have had at first.
What really impressed me was their sincere commitment to help us in making the best decisions for her. They patiently explained all the options we had so that we knew what they consisted of. Their approach was refreshingly honest and transparent.
At the end of the day, all I care about is my mum getting the best possible care, GentleTech have exceeded this in every way. I would not hesitate to recommend them to anyone in need of their services.”
Tailored Solutions That Empower and Inspire
All the time, GentleTech blends its expert knowledge of equipment with an attentive understanding of customers ‘individual needs, bringing about tailor-made solutions that really make a difference.
From demystifying technology to opening clients’ eyes in the digital world, we combine close-at-hand services with effect and vigor. If it’s safe internet browsing for the family, Apple or Android product optimisation, or increasing MS Windows’ speed,
GentleTech ensures that every solution service is suited to your particular requirements. This approach transforms technology into a helpful tool, not a source of annoyance.
Accessibility, Reliability, and Excellence
Our reputation is built on making technology accessible and empowering clients to thrive in today’s digital world. Through clear communication and hands-on guidance, we create learning experiences that align with each client’s goals.
