About Us
Not everyone can easily leave home, so we bring expert IT support to you. We bridge a crucial gap in the UK, helping individuals and families navigate technology with care, especially during life’s most challenging moments. From everyday IT support to end-of-life IT planning and bereavement IT, we simplify the complex with compassion and clarity.
Our Journey: Filling a Crucial Gap in the UK Market for Home IT Support
Why GentleTech was Created.
GentleTech Ltd, was born from the personal experiences of its founders to help individuals and families in their home with their IT Requirements. We recognise that not everyone is able or finds it easy to leave home. At the same time technology changes daily, which, unfortunately has also begun to alienate people.
Because of this, GentleTech’s growth is in our referrals from our clients to their friends and family, by word of mouth. Our clients have told us that they recognise the endorsement by CSB Solicitors of GentleTech’s adherence to rigorous ethical principles and integrity in business, giving them peace of mind.
We come to you, providing support in the comfort of your own home, for those the simply need help with their devices, such as mobile phones, computers, TVs and the challenges of using the internet and safely staying connected with friends and family.
GentleTech are also supporting those, who, are sadly preparing to pass and want to ensure their devices and online presence is securely documented for their loved ones. So, End-of-Life IT Planning was established. For those of our clients who’s loved ones have already passed, Bereavement IT Support was also established and continues to grow daily.
GentleTech’s mission is to make “Technology Made Simple and Support Made Personal”, we adapt to your needs.
Services We Offer: IT Support in your Home
IT Support for All Ages
In today’s digital world our memories and important accounts, emails, photos, social media, and banking live online. Without a plan, loved ones may struggle to access or manage them when needed.
IT Support for All Ages ensures:
- Access to key accounts like emails, banking & subscriptions.
- Control over social media, memorialised, deleted, or transferred.
- Secure storage & sharing of photos, videos & messages.
- Protection against fraud & unnecessary charges.
We provide patient, step-by-step support to:
- Identify and organise digital assets.
- Store and share account details securely.
- Close or transfer accounts safely.
- Ensure your digital wishes are honoured.
With a compassionate, tailored approach, we bring expert IT support to your home, so you can focus on what truly matters.
End-of-Life IT Planning
When you plan for the future, it’s not just your finances and possessions that need to be addressed, it’s your digital life, as well. It all starts with the basics and managing your digital world with proper online banking and emails, social media, and personal files can save your loved ones the stress, security risks, and financial problems that come from things not properly being handled.
Why It Matters:
A well thought out digital plan means:
- Recovery of vital accounts such as emails, banking & cloud storage.
- Storage & exchange of passwords between trusted persons.
- Handling social media in the correct way, closure, transfer, or memorialisation.
- Safeguarding your personal files, photos and memories.
- Privacy & security from fraud or if anyone access without permission.
How GentleTech Helps:
We guide with empathy, step by step through:
- Organise and list your digital accounts.
- Keep passwords secure and share them.
- Make sure online accounts are managed as you would like.
- Backup your memories and valuable files.
- Eliminate privacy breaches and avoid risking security.
We bring professional IT support available to you at home, tailored to you and your family, to ensure everyone feels secure.
Bereavement IT Support
Losing a loved one is deeply emotional, and dealing with their digital presence, emails, online accounts and personal devices, can feel overwhelming.
Bereavement IT Support helps ease this burden by handling the technical tasks left behind, ensuring digital memories are preserved, and accounts are managed securely.
Common Challenges After a Loss:
- Accessing important emails or documents.
- Closing or memorialising social media accounts.
- Sorting through a loved one’s phone, tablet, or computer.
- Stopping active subscriptions and automated charges.
- Preventing fraud or identity theft by securely closing accounts.
How GentleTech Helps:
We provide patient, hands-on support to:
- Recover and secure digital memories, photos, emails and files.
- Close or manage online accounts emails, banking and social media.
- Protect security and privacy to prevent identity theft.
- Transfer digital property, music, books and family archives.
- Assist with home technology Wi-Fi, computers, mobile phones, TVs & Bluetooth devices.
We understand that grief is personal and technology should never add to the stress. Our compassionate, tailored approach ensures you receive the support you need, in the comfort of your own home.
Privacy & Digital Security
At GentleTech we understand the importance of your digital privacy and security as much as your personal privacy. Here’s how to protect your online accounts, personal data and devices and avoid identity theft and other risks:
- Password management:
We assist you in generating strong passwords and managing your login information for various sites. - Secure Online Shopping:
It helps you make your online purchase secure by making sure your payment method is safe and teaching you safe habits for online shopping. - Protecting Your Privacy:
We collaborate with you to protect your personal data, keeping you safe from cyber threats.
- Password management:
As experts in the field of digital security, we know how crucial it can be and that’s why we’re here to work with you in keeping what matters most safe with compassion and empathy.
What our Clients say about us:
I wanted to know who they were when I found my 88-year-old mum speaking to GentleTech. As someone who loves their mum deeply, I wanted to make sure she was in the best of hands.
Even from the onset, I was very much impressed by the entire dealings with GentleTech. They were incredibly caring towards my mum and me. They spoke with compassion, professionalism, and respect that are all too rare in our fast-moving world today. Rather than rushing us or making us feel overwhelmed, they listened to our concerns and understood what my mum needed. They were warm and reassuring and quickly put to rest any doubts or concerns we may have had at first.
What really impressed me was their sincere commitment to help us in making the best decisions for her. They patiently explained all the options we had so that we knew what they consisted of. Their approach was refreshingly honest and transparent.
At the end of the day, all I care about is my mum getting the best possible care, GentleTech have exceeded this in every way. I would not hesitate to recommend them to anyone in need of their services.
Even from the onset, I was very much impressed by the entire dealings with GentleTech. They were incredibly caring towards my mum and me. They spoke with compassion, professionalism, and respect that are all too rare in our fast-moving world today. Rather than rushing us or making us feel overwhelmed, they listened to our concerns and understood what my mum needed. They were warm and reassuring and quickly put to rest any doubts or concerns we may have had at first.
What really impressed me was their sincere commitment to help us in making the best decisions for her. They patiently explained all the options we had so that we knew what they consisted of. Their approach was refreshingly honest and transparent.
At the end of the day, all I care about is my mum getting the best possible care, GentleTech have exceeded this in every way. I would not hesitate to recommend them to anyone in need of their services.
GentleTech provides IT Support for All Ages. The team manages every aspect of your loved one’s digital footprint.
Our expert team is on hand to help you manage, secure or close accounts as required, and to make sure that every legacy left behind in the form of an online presence receives proper treatment with care, respect and consideration.
By taking this load off your shoulders we enable you to focus on mending as well as treasuring precious memories.
